Frequently Asked Questions

nue lifecycle manager how does nue handle pricing for partner transactions when partner discounts are applicable? specifically, does the system require entering end customer pricing with discounts applied to calculate partner pricing, or can the discounted price be entered directly? we previously discussed partner related considerations but did not explore this pricing methodology in detail for partner transactions, nue supports several flexible approaches multi attribute pricing – you can define different price book entries based on partner specific attributes such as partner type or level at runtime, nue automatically applies the correct pricing based on these attributes, ensuring accurate partner specific pricing price tags – you can create and manage discount tags tailored for partners these can be searched and applied during quoting, and are especially useful for implementing tiered or volume based partner pricing structures combining both – for maximum flexibility and precision, you can combine multi attribute pricing with discount tags this approach allows you to manage complex pricing scenarios with ease additionally, nue distinguishes between two types of discounts system discounts – applied automatically based on rules like partner pricing discretionary discounts – used by sales reps to apply ad hoc discounts during quoting this separation ensures partner pricing is handled programmatically while still allowing room for sales discretion when needed the subscription revenue stream chart is either hanging or shows no data what happened? the chart displaying subscription revenue stream is derived from the arr by period records if you're unable to view the chart, it's likely due to issues with generating the arr by period records accurately this often occurs when fiscal periods aren't defined in your salesforce organization or aren't aligned with your historical orders to address this and regenerate the arr by period records, please consult nue object model revenue lifecycle intelligence docid\ p3a eudxsnpagjyx1jizk for troubleshooting steps i accidentally activated an order that generates an incorrect subscription how do i delete this subscription? you may not delete an active subscription by itself if you would like to delete an incorrect subscription, you can follow the steps below to cancel the order instead within salesforce, navigate to the account details page and select 'manage customer lifecycle' proceed to the subscriptions section and find the desired subscription click 'view order' within the subscription card to access the latest order linked to the current version of the subscription within the order modal popup, select 'cancel' upon cancellation of the order, the subscription will be removed if the subscription has multiple versions, the most recent version will be reinstated as the latest version for more detailed information about canceling an order, please consult cancel orders docid\ tb8dcx 6xqvu8zts00sab what is the difference between cancel a subscription and cancel an order? canceling an order typically refers to reversing a specific transaction or purchase when you cancel an order, it typically involves undoing the provisioning of any resources, services, or products associated with that order this could include cancelling the provision of assets, entitlements, or subscriptions that were initiated as a result of the order being activated on the other hand, canceling a subscription usually refers to discontinuing ongoing access to a service or product this action may indicate a downgrade in service level, a change in subscription plan, or even the termination of the subscription altogether canceling a subscription is often associated with a customer's decision to stop using a particular service, which could result in a loss of revenue for the provider and is typically considered as a downsell or churn event technically, when an order is canceled, its associated subscriptions, asset and entitlements are either deleted, or reversed to their previous versions when a user wishes to cancel a subscription, they must generate a new change quote or order to record alterations in total amounts, arr, quantities, and subscription terms upon finalization and activation of this change quote or order, a new version of the subscription will be created, reflecting updated subscription terms and status to indicate the cancellation in summary, while both actions involve stopping a service or transaction, canceling an order is more transaction focused and involves undoing a specific purchase, while canceling a subscription is more service focused and involves discontinuing ongoing access to a service or product for more detailed information, please check out the following articles cancel orders docid\ tb8dcx 6xqvu8zts00sab cancel subscriptions why do i not see today's arr of an account in the lifecycle manager? when are the subscription metrics generated? nue generates a comprehensive set of subscription and order metrics docid\ vbhazrkjrqlpqira96jod , aggregated at the account level many people ask when these metrics are generated are they updated in real time or on a scheduled basis? here’s a summary 1\ order metrics like delta arr and delta cmrr are generated in real time at the line level and rolled up to the order level instantly 2\ subscription and account revenue streams , which are visualized in the lifecycle manager, are generated in real time upon order activation 3\ account metrics and subscription metrics related to today's figures, such as today's arr, today's cmrr, total tcv, and total rollup tcv, are generated through daily jobs this is because today is a relative date, so any metrics tied to it must be updated on a recurring basis if you don't see today's arr or total arr for an account in the lifecycle manager, it's likely because the metrics calculation job is not enabled to enable it, follow these steps 1\ go to system settings and search for "metrics calculation " this will take you to the "quotes and orders" settings page 2\ toggle the option to enable "calculate metrics on a daily basis " this will schedule the metrics calculation job to run daily at 12 a m everything billing what is the difference between credit and credit memos? credits and credit memos are both financial instruments used in business transactions, but they have distinct characteristics credits credits are not considered direct finance transactions they cannot be directly applied to invoices but must first be converted to credit memos they have limitations on their application, as they may only be applied to invoice items billed from products associated with the same credit pool credits may have expiration dates once expired, there is typically an option to "cash out" the credits by converting them to credit memos, though they may also simply expire credit memos unlike credits, credit memos are considered finance transactions and can be applied to invoices at any time without conversion there is no expiration date for credit memos, providing flexibility in their use in summary, credits and credit memos both serve to adjust financial balances, but they differ in their nature and usage credits must be converted to credit memos before they can be applied to invoices and are subject to limitations and potential expiration on the other hand, credit memos are direct finance transactions, offering more flexibility in their application and no expiration date