Co-Term Subscriptions

subscription co term refers to the practice of aligning the expiration dates of multiple subscriptions so that they all expire at the same time subscription co term simplifies the process of managing multiple subscriptions in that it streamlines renewal processes multiple subscriptions of a customer would be renewed at the same time this helps customer success managers to better plan for renewal and upsells it simplifies invoicing, accounting, and financial reporting this can help companies to better track their recurring financial operations and maintain accurate financial records nue makes subscription co term extra easy this article outlines 5 common co term scenarios and step by step instructions for each scenario docid\ c8844356ad84111f9836f08b585d2e85d054372a #1 mid term changes scenario customer wants to add more units in the middle of the subscription term, and the additional units need to be co termed with the original units with nue, when you add new units to an existing subscriptions, the added units are automatically co termed with original units of the subscription you can follow the steps upsell and downsell docid\ ovjfgwziml3dmkuprjviw to upsell subscriptions with co term docid\ c8844356ad84111f9836f08b585d2e85d054372a docid\ c8844356ad84111f9836f08b585d2e85d054372a #2 co term upon cross sell scenario customer has a subscription x they want to add a new subscription y that starts on a different day, but co term with subscription x when you add a new product with recurring revenue model into a quote or order, nue checks if the same customer already has one or more subscriptions if the customer already has subscriptions, you will have the option to co term with an existing subscription for example, customer sharper revenue has subscribed to 10 licenses for product vroom pro, with start date 01/01/2023 and end date 12/31/2023 on 05/01/2023, sharper revenue wants to add a new subscription for 5 licenses of product vroom basic for a smaller team that co terms with vroom pro you can follow the steps below in nue on salesforce, create an opportunity on the opportunity detail page, click 'new quote' fill up the quote information, set the quote start date as 05/01/2023, and click 'save and next' in the select products panel, search for vroom basic, and drag the product into the line editor nue detects that there is another subscription vroom pro that ends on 12/31/2023, and asks if you want to co term with this subscription by default, there will be no co term you can select the subscription vroom pro to co term with, and click 'confirm' now vroom basic will be added to the line editor with the subscription end date set to the same end date of vroom pro docid\ c8844356ad84111f9836f08b585d2e85d054372a #3 co term upon extension scenario customer has a subscription x and a subscription y that end on different dates they want to extend subscription y to co term with subscription x, so that both subscriptions can be renewed together for example, customer sharper revenue has 2 subscriptions, vroom pro and vroom business that start and end on different dates vroom pro ends on 12/31/2023 vroom business ends on 04/30/2024 customer wants to extend vroom pro to co term with vroom business, so that both subscriptions can renew together you follow the steps below to extend vroom pro while co terming with vroom business click 'update term' of vroom pro in the update term popup, you have the option to add or reduce term, or co term with existing subscriptions of the same customer, e g , vroom business select the option to co term with vroom business that ends on 04/30/2024 click confirm now the co term request is added to the change cart as usual, you can checkout the change cart into a quote or an order in the line editor of the change quote or order, you can see that a co term change line is created with the added term the summary line shows that the subscription term is extended to 04/30/2024 the change line has change type set to coterm, and contains changes for the added term from 01/01/2024 to 04/30/2024 when you close won the opportunity, or activate the order, the subscription vroom pro will be versioned with the subscription term extended to 04/30/2024 docid\ c8844356ad84111f9836f08b585d2e85d054372a #4 co term upon renewal scenario customer has a subscription x and a subscription y that end on different dates they want to renew both subscriptions together, but co term the renewals to the same date for example, customer sharper revenue has 2 subscriptions, vroom pro and vroom business that start and end on different dates vroom pro ends on 12/31/2023 vroom business ends on 04/30/2024 the customer wants to renew both subscriptions for another year, but at the same time, want to co term both subscriptions to the latter subscription end date after renewal in this case vroom pro will renew till 12/31/2024 vroom business will renew till 04/30/2025 customer wants to co term both to 04/30/2025 upon renewal this looks complex but you can follow the simple steps below to accomplish the goal click renew on vroom business renew for 12 months click confirm click renew on vroom pro renew for 12 months click confirm now the change cart contains both renewal requests click checkout as usual, you can checkout into a quote or an order in the line editor, you can see that both subscriptions are being renewed for 12 months now click into the end date, and set the end date to be 04/30/2025 you are asked if you want to co term all subscriptios in this quote to 04/30/2025? if you respond yes , then all recurring line items in the line editor will have end date set to 04/30/2025, and the subscription term will be recalculated from the start date click yes you can see that both renewal change lines are co termed to 04/30/2025 the subscription terms and prices are recalculated accordingly docid\ c8844356ad84111f9836f08b585d2e85d054372a #5 bulk co term scenario customer has a series of subscriptions created separately in the past they would like to co term them together to a specific date you can follow the steps below in the lifecycle manager, navigate to subscriptions click list view next to the grid view in the list view, all subscriptions of this customer are displayed select one or more subscriptions in the list, and click 'co term' in the batch actions in the co term popup window, select the co term date click 'confirm' this adds the co term requests for all selected subscriptions into the change cart checkout the change cart into a quote or an order, as usual docid\ c8844356ad84111f9836f08b585d2e85d054372a co term options subscription co termination practices vary across companies some prefer not to co term subscriptions, while others require mandatory co terming, often aligning with the latest subscription end date within an account to accommodate these different preferences, we will provide a system level configuration that allows organizations to define their co terming behavior nue offers the following co term options to configure them, go to nue → system settings and search for co term for more details, please refer to lifecycle manager settings docid\ pp71j9mmdquisyeunij8l ✅ yes – allows users to select whether to co term and choose from available co term options users can select the “do not ask me again” checkbox when co term prompts appear to save their preference and prevent future prompts ❌ do not co term – disables co terming, and users will not have access to co term options the subscription end date will be automatically determined based on one of the following criteria aligning with thebundle subscription end date, thequote’s subscription end date, orsubscription start date + subscription term 🔄 always co term (user selected date) – co terming is enforced, but users can manually choose to co term with another subscription or group of subscriptions 📅 always co term (auto select furthest end date) – co terming is enforced, and the system automatically selects the latest subscription end date from all active subscriptions under the account the table below illustrates how different co term settings impact various co term scenarios co term scenario default do not co term always co term, with co term options always co term to the furthest subscription end date co term upon cross sell users will be asked if co term is desired users will not see the co term popup, and the system will default to no co terming in the popup, do not show “do not co term” option default to the first subscription in the co term option users will not see the co term popup instead, the system will automatically determine the latest subscription end date by considering both existing subscriptions and the current lines in the line editor the subscription will be co termed to this calculated date co term upon extension users see co term options users do not see “co term with subscriptions” option in the update term popup users see co term options in the update term popup in the co term popup, users will only see the subscription with the latest end date among all existing subscriptions for the account subscriptions with earlier end dates will not be displayed bulk co term users will see the co term bulk action, which automatically defaults to the latest subscription end date among all existing subscriptions do not show ‘co term’ option users will see the co term bulk action, which automatically defaults to the latest subscription end date among all existing subscriptions users will see the co term bulk action, which automatically defaults to the latest subscription end date among all existing subscriptions