Nue Support Center

overview the nue support center provides a streamlined way to access help and support resources directly within the nue app and nue on salesforce this integrated support experience gives you quick access to release notes, documentation, help articles, ai assistance, and your support tickets—all without leaving your workflow accessing the support center the support center is accessible from within nue app available in the main application interface nue on salesforce available in lifecycle manager and line editor (coming soon) getting started permissions before you can access the support center, the appropriate permission must be enabled for your user account enabling access to support center navigate to roles in the nue app locate the access to support center checkbox under system settings in system administrator enable the checkbox to grant access note only a system administrator can enable this permission, and they can only enable it for themselves landing screen when you open the support center, you'll see the landing screen with a friendly "hello there 👋 how can we help?" greeting along with several quick access options available resources on landing screen latest release — links directly to the most recent release notes on our documentation site, keeping you informed about new features, improvements, and updates knowledge center — takes you to the home page of our documentation site, where you can browse comprehensive guides, tutorials, and reference materials search for help — search through our faqs, support articles, common issues, and troubleshooting guides you'll see relevant articles like troubleshooting auto renewal issues troubleshooting pdf generation issues in nue this resource helps you find answers quickly without needing to contact support our ai agent also references these same resources when assisting you during conversations navigation the support center includes four main navigation buttons at the bottom of the screen 🏠 home returns you to the landing screen with quick access to release notes, knowledge center, and search functionality 💬 messages access all your active conversations in one place, including conversations with fin, our ai support agent active tickets with our support engineering team when you have no active messages, you'll see "no messages" indicator message "messages from the team will be shown here" "ask a question" button to start a new conversation 🎫 tickets view a complete list of all your support tickets the tickets view displays ticket titles and descriptions ticket numbers (e g , #44299584, #45848952) status indicators (e g , "resolved") a notification badge showing the number of unread messages from this view, you can click on any ticket to see its details scroll down within a ticket to find the "continue the conversation" button, which opens the conversation thread for that specific ticket ❓ help access our comprehensive library of support articles, faqs, and troubleshooting resources the help screen shows personalized greeting "hello there 👋 how can we help?" latest release notes link knowledge center access search for help functionality quick links to common troubleshooting articles this is the same content available through the "search for help" feature on the landing screen getting support starting a conversation with fin ai agent click the messages button in the bottom navigation if you have no active conversations, you'll see a prompt "messages from the team will be shown here" click the "ask a question" button to start a new conversation fin will introduce itself with the message "hi there! you're speaking with nue fin ai agent i'm well trained and ready to assist you today but you can ask for the team at any time how can i help?" type your question in the text field at the bottom and begin your conversation the input field includes options to attach files, add emojis, gifs, and voice messages about fin fin is trained to assist with common questions and can reference our knowledge base, faqs, and troubleshooting guides to provide immediate help if your issue requires human assistance, you can ask for the team at any time, and fin can escalate to our support engineering team viewing and managing tickets all support tickets are easily accessible through the tickets section ticket display each ticket shows a brief title/description ticket number is clearly displayed (e g , #44299584) status is indicated (e g , "resolved") unread message notifications appear as badges ticket actions click any ticket to view its full details and conversation history scroll down within the ticket view to find additional options use the "continue the conversation" button within a ticket to add updates or additional information tips for best results ✅ search first use the search for help feature to find quick answers to common questions before starting a conversation ✅ be specific when asking fin for help, provide specific details about your issue, including error messages, steps you've taken, and what you're trying to accomplish ✅ check tickets review your existing tickets in the tickets section before creating a new one to avoid duplicates ✅ stay informed check latest release notes regularly to learn about new features and improvements ✅ use resources browse the knowledge center for comprehensive guides and documentation support availability resource availability self service resources available 24/7 through the knowledge center and search for help fin ai agent available 24/7 for immediate assistance support engineering team available during business hours for escalated issues and complex technical problems frequently asked questions q can i switch from fin to a human support engineer? a yes! at any time during your conversation with fin, you can request to speak with the support team, and your conversation will be escalated q how do i know if my ticket has been updated? a you'll see a notification badge on the tickets or messages button indicating new activity on your tickets q what if i can't find the answer in search for help? a start a conversation with fin by clicking the messages button and then "ask a question " fin can provide personalized assistance and access to additional resources q are my previous tickets and conversations saved? a yes, all your tickets and message history are preserved and accessible through the tickets and messages sections