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Tutorial/Lifecycle Manager

Co-Term Subscriptions

Subscription co-term refers to the practice of aligning the expiration dates of multiple subscriptions so that they all expire at the same time.

Subscription co-term simplifies the process of managing multiple subscriptions in that:

It streamlines renewal processes: Multiple subscriptions of a customer would be renewed at the same time. This helps Customer Success Managers to better plan for renewal and upsells.
It simplifies invoicing, accounting, and financial reporting. This can help companies to better track their recurring financial operations and maintain accurate financial records.

Nue makes Subscription Co-term extra easy. This article outlines 5 common co-term scenarios and step-by-step instructions for each scenario.

#1. Mid-term Changes

Scenario: Customer wants to add more units in the middle of the subscription term, and the additional units need to be co-termed with the original units.

With Nue, when you add new units to an existing subscriptions, the added units are automatically co-termed with original units of the subscription. You can follow the steps in this article to upsell subscriptions with co-term.

#2. Co-term Upon Cross-Sell

Scenario: Customer has a subscription X. They want to add a new subscription Y that starts on a different day, but co-term with subscription X.

When you add a new product with Recurring revenue model into a quote or order, Nue checks if the same customer already has one or more subscriptions. If the customer already has subscriptions, you will have the option to co-term with an existing subscription.

For example, customer Sharper Revenue has subscribed to 10 licenses for product VROOM PRO, with start date 01/01/2023 and end date 12/31/2023. On 05/01/2023, Sharper Revenue wants to add a new subscription for 5 licenses of product VROOM BASIC for a smaller team that co-terms with VROOM PRO.

You can follow the steps below.

In Nue on Salesforce, create an opportunity. On the opportunity detail page, click 'New Quote'.
Fill up the quote information, set the Quote Start Date as 05/01/2023, and click 'Save and Next'.
In the Select Products panel, search for VROOM BASIC, and drag the product into the line editor.
Nue detects that there is another subscription VROOM PRO that ends on 12/31/2023, and asks if you want to co-term with this subscription.
- By default, there will be no co-term.

You can select the subscription VROOM-PRO to co-term with, and click 'Confirm'.
Now VROOM-BASIC will be added to the Line Editor with the Subscription End Date set to the same end date of VROOM-PRO.

#3. Co-term Upon Extension

Scenario: Customer has a subscription X and a subscription Y that end on different dates. They want to extend subscription Y to co-term with subscription X, so that both subscriptions can be renewed together.

For example, customer Sharper Revenue has 2 subscriptions, VROOM PRO and VROOM BUSINESS that start and end on different dates.

VROOM PRO ends on 12/31/2023
VROOM BUSINESS ends on 04/30/2024

Customer wants to extend VROOM PRO to co-term with VROOM BUSINESS, so that both subscriptions can renew together.

You follow the steps below to extend VROOM PRO while co-terming with VROOM BUSINESS.

Click 'Update Term' of VROOM PRO.
In the Update Term popup, you have the option to add or reduce term, or co-term with existing subscriptions of the same customer, e.g., VROOM BUSINESS.
Select the option to co-term with VROOM BUSINESS that ends on 04/30/2024. Click Confirm.
Now the co-term request is added to the change cart.
As usual, you can checkout the change cart into a quote or an order.

In the Line Editor of the change quote or order, you can see that a co-term change line is created with the added term.
- The Summary Line shows that the Subscription Term is extended to 04/30/2024.
- The Change Line has Change Type set to Coterm, and contains changes for the added term from 01/01/2024 to 04/30/2024.
When you close won the opportunity, or activate the order, the subscription VROOM PRO will be versioned with the subscription term extended to 04/30/2024.

#4. Co-term Upon Renewal

Scenario: Customer has a subscription X and a subscription Y that end on different dates. They want to renew both subscriptions together, but co-term the renewals to the same date.

For example, customer Sharper Revenue has 2 subscriptions, VROOM PRO and VROOM BUSINESS that start and end on different dates.

VROOM PRO ends on 12/31/2023
VROOM BUSINESS ends on 04/30/2024

The customer wants to renew both subscriptions for another year, but at the same time, want to co-term both subscriptions to the latter subscription end date after renewal. In this case:

VROOM PRO will renew till 12/31/2024
VROOM BUSINESS will renew till 04/30/2025

Customer wants to co-term both to 04/30/2025 upon renewal.

This looks complex. But you can follow the simple steps below to accomplish the goal.

Click Renew on VROOM BUSINESS. Renew for 12 months. Click Confirm
Click Renew on VROOM PRO. Renew for 12 months. Click Confirm.
Now the Change Cart contains both renewal requests. Click Checkout.
As usual, you can checkout into a quote or an order.
In the Line Editor, you can see that both subscriptions are being renewed for 12 months.
Now click into the End Date, and set the End Date to be 04/30/2025.
You are asked if you want to co-term all subscriptios in this quote to 04/30/2025?
- If you respondYes, then all recurring line items in the Line Editor will have End Date set to 04/30/2025, and the Subscription Term will be recalculated from the Start Date.

Click Yes. You can see that both renewal change lines are co-termed to 04/30/2025. The subscription terms and prices are recalculated accordingly.

#5. Bulk Co-term

Scenario: Customer has a series of subscriptions created separately in the past. They would like to co-term them together to a specific date.

You can follow the steps below:

In the Lifecycle Manager, navigate to Subscriptions.
Click List View next to the Grid View. In the list view, all subscriptions of this customer are displayed.
Select one or more subscriptions in the list, and click 'Co-Term' in the batch actions.

In the Co-term Popup window, select the co-term date. Click 'Confirm'
This adds the co-term requests for all selected subscriptions into the Change Cart.
Checkout the change cart into a quote or an order, as usual.